Lesson Policies

All students are asked to sign a policy agreement which outlines the following policies. It Is highly encouraged that students over the age of 12 go over these policies with their parents to ensure they understand the commitment they are making and the rules around rescheduling.

Billing & Scheduling

• Students reserve their weekly lesson time with Emily Moscoe prior to the start of the session. At this time, if there are any known scheduling conflicts for one or more lessons, alternate dates and times can be arranged. Please note, lesson enrollment is for all lessons in the session. Requests for fewer lessons and reduced rates cannot be granted. If any further scheduling conflicts arise, those lessons may be rescheduled with sufficient notice (please see “Rescheduling & Cancelations” below).

• Payments can be made at once or in installments and are non-refundable. Receipt of payment (or first payment) is considered a student’s commitment to lessons for the session. If a student wishes to discontinue lessons before the end of a session, they will still be financially responsible for the remainder of the session.

• Payments are due in full or as first installments by the first day of the session. Remaining installments will be due monthly until all three payments are completed.

• Payments will be considered late five days after the invoiced due date and will be subject to an additional 5% late fee. Two or more late payments may result in stricter payment policies including required single quarterly payments and automatic payments. Emily Moscoe is not required to teach any scheduled lessons that have not been paid for.

• Students can register for automatic payments or pay with cash, check, or Zelle. Please note, in the event a student check cannot deposit, they must take responsibility for any resulting bank fees and late fees and may be restricted to different payment methods in the future.

Rescheduling & Cancelations

• If any scheduling conflicts arise after the start of the session, students must provide at least 48 hours’ notice to be eligible for a make-up lesson. Lessons can be made up by participating in Saturday Studio Class.

• If a student is sick on the day of their lesson, they must notify Emily Moscoe as soon as possible. Alternate options may be offered including virtual lessons, asynchronous lessons, or a spot at Saturday Studio Class. Please note, if a student is visibly sick and has not notified Emily Moscoe, the lesson may be canceled without reimbursement or make-up.

• If a student does not come to a scheduled lesson, Emily Moscoe will attempt to contact them and wait for 15 minutes at which point the lesson will be considered canceled and cannot be reimbursed.

• If Emily Moscoe must cancel a scheduled lesson for any reason, the student will be offered an option to make up the lesson or to be reimbursed. Reimbursed lessons will appear as credits on the student’s next invoice.

 Safety & Liability

• Students under the age of sixteen must have a parent present or in the vicinity of lessons. In the event a parent is not present, Emily Moscoe is not responsible or liable for the student’s safety.